LEXITRIP – SHIPPING & SERVICE DELIVERY POLICY

1. PURPOSE OF THIS POLICY

This Shipping & Service Delivery Policy outlines how LexiTrip delivers bookings, tickets, travel documents, receipts, vouchers, and confirmations to users for all services including:

• Flights
• Hotels
• Trains (via IRCTC authorized partners)
• Bus
• Cab & chauffeur services
• Visa assistance
• Packages & tours
• Ancillary services

LexiTrip does not physically ship goods. All services are digitally delivered.

2. DIGITAL NATURE OF SERVICES

All products booked through LexiTrip are intangible digital services, delivered electronically via:

• Email
• SMS
• WhatsApp
• In-app notifications
• User dashboard within the LexiTrip platform

No physical courier, postal shipment, or hard copy dispatch is required unless explicitly noted.

3. SERVICE DELIVERY TIMELINES

A. Flight Bookings

Upon successful payment:

• PNR is generated instantly, subject to airline/GDS availability.
• E-ticket is delivered within 1–5 minutes.
• In rare cases of API delays, delivery may take up to 30–45 minutes.

B. Hotel Bookings

• Confirmation voucher issued within 1–10 minutes.
• Some hotels (especially international or request-based bookings) may take up to 45 minutes for confirmation.

C. Train Bookings (IRCTC Rules Apply)

• PNR generated instantly if seats are available.
• For Waitlist/RAC, confirmation follows IRCTC’s chart preparation schedule.
• E-ticket is emailed immediately after booking.

D. Bus Bookings

• E-ticket delivered within 1–5 minutes.
• Operational delays depend on the bus operator’s system.

E. Cab / Chauffeur Services

• Driver and vehicle details shared via SMS/App typically 30–180 minutes before pickup (depends on partner rules).
• Immediate booking confirmation sent after payment.

F. Visa Services

• Document checklist and next steps shared within 24–48 hours of booking.
• Shipping of physical passports (if any) is handled by embassy/VFS directly — LexiTrip does not courier passports.

G. Holiday Packages

• Initial booking confirmation shared instantly.
• Detailed itinerary, hotel vouchers, and travel vouchers shared within 24–72 hours.

4. DELIVERY CHANNELS

LexiTrip will deliver booking confirmations via one or more of the following:

A. Email Delivery

To the registered email ID. Includes:

• E-tickets
• Hotel vouchers
• GST invoices
• Payment receipts
• Cancellation or modification confirmations
• Visa assistance documents

B. SMS Delivery

Used for:

• OTP
• PNR
• Operator details
• Urgent updates

C. WhatsApp Delivery (If enabled by user)

• Digital tickets
• Boarding instructions
• Alerts & reminders

D. In-App Notifications

• Booking status
• Platform updates
• Real-time service alerts

E. User Dashboard

All travel documents are stored for download anytime under “My Bookings”.

5. FAILED DELIVERY OR DELAYED DELIVERY

If You do not receive documents due to:

• Network issues
• Incorrect email or phone number
• Email spam filters
• Supplier/API delays
• System downtime

You must immediately contact LexiTrip’s customer care.

LexiTrip will re-send documents within:

• 5–20 minutes for most services
• Up to 2–4 hours if delay is caused by supplier/API partner

We guarantee best-effort service but cannot control issues at airline/hotel/API/IRCTC servers.

6. SERVICE NON-FULFILMENT

Delivery may fail in cases where:

• Supplier rejects booking
• Seat/room is unavailable
• Fare or price changed before ticketing
• Payment gateway failure
• Airline/hotel/API auto-cancelled the booking

In such cases:

• User will be notified
• Refund (if applicable) will be initiated as per Refund Policy
• Alternative options may be offered when possible

7. USER RESPONSIBILITY FOR DELIVERY

Users must ensure:

• Correct email ID and phone number
• Active internet connection
• Checking spam/junk folders
• Not blocking LexiTrip notification channels

LexiTrip is not responsible for delivery failures caused by incorrect user data.

8. DIGITAL SIGNATURES & DOCUMENT VALIDITY

All digital tickets, vouchers, and confirmations issued by LexiTrip are valid under:

• Airline & IATA norms
• IRCTC e-ticket guidelines
• Hotel/OTA supplier policies
• Industry-standard OTA compliance rules

Printed copies are not mandatory unless required by local authorities.

9. SHIPPING OF PHYSICAL ITEMS (EXCEPTIONAL CASES)

LexiTrip does not ship physical items.

Exceptionally, if any physical documentation is required (rare):

• It will be handled directly by the Embassy, VFS/BLS, or respective authority.
• LexiTrip is not responsible for courier operations of third-party entities.

10. FORCE MAJEURE

LexiTrip shall not be liable for delays due to:

• Network outages
• API failures
• Natural calamities
• Server downtime
• Transport strikes
• Geo-political disruptions
• Airline/hotel/IRCTC overload
• Force Majeure events

11. GOVERNING LAW

This Policy is governed by the laws of India. Courts at Delhi shall have exclusive jurisdiction.

12. CONTACT FOR DELIVERY ISSUES