LEXITRIP – REFUND

1. SCOPE OF POLICY

This Refund & Cancellation Policy governs all bookings made through LexiTrip, including:

• Flight bookings (Domestic & International)
• Hotel reservations
• Bus, cab & chauffeur services
• Train bookings (through IRCTC-authorized aggregators)
• Visa assistance & documentation
• Holiday packages
• Ancillary services (meals, baggage, insurance, upgrades)

By booking through LexiTrip, the user agrees to abide by the refund rules of the airline, hotel, transport operator, embassy, API supplier, and LexiTrip service charges.

2. GENERAL TERMS

1. All refunds are strictly governed by the respective supplier’s (airline/hotel/operator) policy.
2. LexiTrip convenience fees, service charges, and payment gateway charges are non-refundable.
3. Refunds will be initiated only after the supplier approves the cancellation.
4. LexiTrip acts as an intermediary and does not hold operational control over flights, hotels, or transport services.
5. In case of disputes, the supplier’s decision shall prevail.

3. FLIGHT BOOKINGS (DOMESTIC & INTERNATIONAL)

A. Cancellation by User

• Refund amount depends entirely on the airline fare rules.
• Non-refundable tickets will not be refunded under any circumstance unless allowed by the airline.
• Name correction, date change, or sector change is governed by airline policy.
• Airline penalties + LexiTrip service fees apply.

B. Cancellation by Airline

If the airline cancels, reschedules, or delays a flight:

• Refund or free rescheduling is provided as per airline policy only.
• No additional compensation will be provided by LexiTrip.
• Airlines may offer:
  • Full refund
  • Free date change
  • Travel credit

C. No-Show

If a passenger fails to board:

• The ticket is treated as no-show.
• No refund is processed unless airline rules permit.

D. Refund Timelines (Industry Standard)

• Domestic airlines: 7–15 working days
• International airlines: 15–30 working days
• GDS/NDC partner delays may extend timelines.

4. HOTEL BOOKINGS

A. Cancellation Policy

Cancellation charges depend entirely on:

• Hotel cancellation window
• Hotel category
• Seasonality
• Special rates (non-refundable rooms)
• API supplier rules (Expedia, Agoda, Booking.com etc.)

B. No Refund Situations

• No-show by guest
• Local ID refusal
• Unmarried couple restrictions
• Incorrect guest details
• Early checkout
• Late check-in refusal

C. Refund Timelines

• Refunds processed after hotel/vendor approval: 7–15 working days

5. BUS & CAB BOOKINGS

A. Bus Bookings

Refund depends on operator rules:

• Operator cancellation → Full refund
• User cancellation → Refund as per operator window
• No-show → No refund

B. Cab Bookings

Refund applies only when:

• Driver does not arrive
• Booking auto-cancelled by partner

No refund for:

• User late arrival
• Incorrect pickup location
• No-show

6. TRAIN BOOKINGS (IRCTC COMPLIANCE)

LexiTrip books trains through IRCTC-authorized agencies. Refunds follow Indian Railways + IRCTC rules.

A. Refund Not Permitted

• Tatkal bookings (except if train cancelled)
• Partially confirmed tickets (WL/RAC) after chart preparation
• No-show
• Passenger-initiated cancellation after chart is prepared

B. Train Cancellation by Railways

Full refund is processed, governed strictly by IRCTC timelines.

7. VISA SERVICES

A. Non-Refundable

• Visa fees
• Embassy/Consulate fees
• VFS/BLS service charges
• LexiTrip processing charges

Once a visa application is submitted, no amount is refundable, irrespective of rejection, delay, or additional documentation requests.

8. HOLIDAY PACKAGES

A. Refund governed by:

• Airline rules
• Hotel rules
• Ground operator rules
• Tour itinerary rules

B. Staged Payment Refund

• Booking advance: Non-refundable
• Prior to departure: Refund depends on supplier penalties
• Mid-travel cancellation: No refund

9. PAYMENT GATEWAY FEES & LEXITRIP SERVICE CHARGES

Non-Refundable Components:

• Payment gateway charges
• LexiTrip convenience fees
• Transaction charges
• Service fees for cancellations/changes
• Rescheduling assistance fees

These charges apply even if the supplier issues a full refund.

10. PROCESS FOR REQUESTING REFUND

Users must submit a request via:

• App/website cancellation dashboard
• Email to helpdesk/support
• LexiTrip customer care

Refund is processed only after the supplier confirms cancellation.

LexiTrip may require:

• Passenger identity
• Booking confirmation
• Reason for cancellation

11. REFUND METHOD

Refunds are issued through:

• Original mode of payment (UPI, card, net banking)
• LexiTrip Wallet (for faster value return, optional)

LexiTrip is not responsible for:

• Bank processing delays
• Payment gateway delays
• Airline/vendor backlog delays

12. FORCE MAJEURE EVENTS

No refund is guaranteed for events beyond supplier control including:

• Natural disasters
• Pandemic/epidemic
• Political unrest
• Government restrictions
• Weather changes
• Airport closure
• War or civil disturbance

Refund is governed strictly by airline/operator/hotel policy.

13. FRAUD, ABUSE & MISUSE

LexiTrip may:

• Deny refund
• Hold refund
• Block account

If user engages in:

• Fraudulent bookings
• Fake chargeback requests
• Abuse of offers
• ID manipulation
• Multiple cancellations causing financial risk

14. GOVERNING LAW & DISPUTE RESOLUTION

This Refund Policy is governed by the laws of India, and disputes fall under exclusive jurisdiction of courts in Delhi.

15. CONTACT FOR REFUNDS